Refund policy
Warranty
Our products are warranted to be free of defects in both material and workmanship under normal use and service for
a period of one year from date of purchase.
The electrical motors and electrical components are covered by the supplier of the electrical components’ warranty
for six months, and defects or problems are subject to evaluation by the supplier.
This warranty does not apply to products which have been tampered with, damaged, improperly stored or installed,
or subject to any other abuse. Normal wear and tear is excluded from the warranty.
In the event that any Claasens Designs products are found to be defective, the manufacturer will repair or replace
damaged equipment.
Requests for warranty re-imbursement must be accompanied by satisfactory evidence that the damage occurred during the warranty period. Please note that the warranty does not include transport costs.
These products are not intended for use by persons (including children with reduced physical, sensory or mental capabilities, or lack of experience and knowledge), unless they have been given supervision or instruction by a person responsible for their safety.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a payment will be made into your South African bank account, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@claasensdesigns.co.za.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@claasensdesigns.co.za and send your item to: 28 Macht Str, HEILBRON ZA 9650.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should courier your product to: 28 Macht Str, HEILBRON ZA 9650
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.